Help Center

Due to high demand during the Valentine’s peak season, deliveries from 12th Feb - 15th Feb are exclusively reserved for our Valentine’s Collection. You can explore our special Valentine’s selection here.

Absolutely! We’d love to see you at our place!  😊 Self-pickup is available between 9am and 5pm for our lovely customers in Metro Manila - Makati, and we'll notify you as soon as your order is ready for pickup. When placing your order, the pickup option will be available at the checkout page after you've selected the date, time slot, and message card.

You can pick up your order from our location at:

Flower Chimp Store

94 Sen. Gil J. Puyat Avenue, Makati, Metro Manila, Philippines

We truly appreciate your support and understanding during this busy Valentine’s season! ❤️ Our team is working hard to ensure your order arrives within the time slot you’ve chosen. Feel free to reach out to our support if you have any other questions! Thank you for celebrating love with us! 🚀✨

We’ll do our best to accommodate any changes to your order. However, due to the high volume of orders during the Valentine’s season, changes may not always be possible. If your order has already been processed, we regret that modifications cannot be made, as this could cause delays in fulfillment.

Our delivery team will make every effort to complete the delivery. However, if the delivery attempt fails due to incorrect details / recipient is unreachable / etc., we will contact the sender to arrange a redelivery at the next available time slot. Please note that during the Valentine’s peak season, redelivery on the same day cannot be guaranteed due to high order volumes.

You will receive an order confirmation email at the email address provided to us. It will be an automatically generated email, so do check your spam folder if you do not see the email in your inbox.

Ordering is easy:

1. Find a flower bouquet that you like, click on the image, and the product page will load. 
2. Just add the flower bouquet to your cart by clicking the "Add To Cart" button and a pop up will appear featuring add ons (e.g. chocolates, teddy bear, cakes) that you can include with your purchase.
3. Once in the cart, you may write your personalized card message (Step 2) and select a preferred delivery date / time slot (Step 3).
4. Proceed to checkout by clicking on the "Go To Delivey Address" button. Provide us with your email address, the recipients address and how we can reach out if there are problems with the delivery.
5. Next, confirm your shipping information and proceed with payment method - we offer a variety of payment methods via Atome, GCash via Paymongo to suit your needs.

We accept credit / debit / charge cards via  a variety of payment methods such as Atome, GCash via Paymongo to suit your preferred payment method. We recommend payment via credit / debit card since payment is instantly processed and we are able to directly to fulfill your order.

Unfortunately, we currently unable to process AMEX card payments.

Unfortunately we cannot accept orders through phone at the moment but we are exploring the possibility to do just that in the near future.

In the meantime, kindly place your order via our website.

Currently we only offer flower bouquets / arrangements options found on our website. However, we appreciate any suggestions if you if you would like to see type of bouquet or flower being offered in our website. Simply suggest it and we will strive to add it to our collection as soon as possible.

Please be informed that not all the products come in a vase and we do not have options to change hand bouquets into a vase arrangement at the moment. Only products pictured to be in a vase comes with it.

Do note that some products are side arrangements and some are round. If you are unsure, feel free to contact us to find out.

If you wish to make any changes your order, please do so by contacting us at info.ph@flowerchimp.com or via phone +63287058988 (Mon-Sun, 9:00 AM-6:00 PM). We will always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) that are requested by 12:00 PM one (1) day before the intended delivery day. For same-day orders, we will try our best to make the changes but we cannot really promise on that.

We're sorry to hear that you'd like to cancel your order, but we totally understand that plans can change! Here’s what you need to know:

1. For advance orders: Cancellations can be made by 12 PM, one (1) day before the intended delivery date. You’ll receive a full refund in the form of store credit—a discount voucher equal to the total amount of your order, valid for 12 months from the date of issue.

2. For same-day and on-demand orders: These are processed right away, so cancellations aren’t always possible. But don’t worry, we’ll do our best to check with the team:

• If your order has already been processed, we’re sorry, but we won’t be able to proceed with the cancellation.
• If it hasn’t been processed yet, we can put the order on hold and reschedule it for a later date, or we can issue store credit valid for 12 months—whichever option works best for you!

Our team are hard at it packing gifts to make people’s day all around Philippines. We can't really guarantee this however you can always give it a try and let our Customer Service team know and we will see what we can do!

Yes, we do. Currently, we can only provide a soft copy of the sales invoice. Additionally, after successfully placing your order, you should receive a separate email containing the POS tape receipt. This receipt is recognized by the BIR for the sale of goods, falling under our business category, and should be accepted in all BIR-related matters.

Yes, our company is duly registered with the Bureau of Internal Revenue (BIR). Our Value Added Tax (VAT) Registration Taxpayer Identification Number (TIN) is: 502-279-621-00000.

We do not offer customized quotations as all our cake products and their respective costs are transparently displayed on our website. The ordering process is seamlessly conducted through our official website. For bulk orders / corporate orders, feel free to email us at info.ph@flowerchimp.com

Currently, we are unable to process payments through PayPal due to challenges encountered while establishing our business account. However, we offer alternative convenient payment methods, including credit/debit cards/GCash via Paymongo, and GrabPay.

While reservations are not applicable to our process, you can pre-order and select your preferred date and delivery time slot

For corporate requests or inquiries, please email us at corporate@flowerchimp.com. A member of our corporate team will reach out to you within 24-48 hours, Monday to Friday, excluding Philippine holidays.

For partnership and collaboration requests, please forward your proposal directly to our Marketing and Partnership Department at partnerships@limitless.my. Our team consistently reviews all proposals, and if they align with our business needs, they will reach out to you to schedule a meeting.

Yes, we do! Please refer to the following details:

For 1pm-5pm slot, please place the order before 2pm for same day delivery

For 5pm-8pm slot, please place the order before 5pm for same day delivery

We currently offer three (3) delivery slots and they are:

a) 9:00 AM - 1:00 PM - Order to be placed at least 24 hours or one (1) day in advance. 

b) 1:00 PM - 5:00 PM - Order can be placed on the same day before 2:00 PM to be eligible for this delivery slot (Except Sundays)

c) 5:00 PM - 8:00 PM - Order should be placed on the same day before 5:00 PM to be eligible for this delivery slot (Except Sundays)

For Monday morning deliveries, kindly place your order latest by 5:00 PM on Saturday the previous week.

The delivery fees for orders might be vary based on the delivery address. The amount of delivery charges will be reflected automatically when you insert the delivery address at the checkout page on our website. Feel free to contact our Customer Service team if you have any questions!

We deliver the orders according to the timeslot that you've chosen.

Please note that we are unable to provide or promise an exact time of delivery but be rest assured that our delivery routes will be planned with efficiency in mind.

Our flowers are delivered by drivers that are experienced in transporting delicate goods - flowers. Therefore, we know how to make sure that the flowers will arrive just like the florist has designed them. 

Once our flower courier successfully delivers the item, you will receive a delivery confirmation email to confirm that your flower has been delivered.

Feel free to contact our Customer Service team if you have any questions!

As much as we would like to, we are not always able to. Should the recipient be unavailable at the time of delivery, we will pass the flowers to a receptionist, colleague, family member, friend or security guard post. Sometimes, due to some security policies imposed by certain residences, office buildings and companies, our rider will not be allowed to enter the premises but to call for the recipient to collect the flowers themselves.

While still in the checkout process, the "Delivery Instructions" field is right below the "Customer Information" form. You can write special delivery instructions for our delivery team to carry out upon delivery. We will always do our best to meet these instructions if the situation permits.

Note: We are unable to provide specific time slots for orders, sorry!

At the moment we cover the following areas in the Philippines:

1. Metro Manila

2. Angeles City

3. Baguio City

4. Batangas*

5. Bohol*

6. Bulacan

7. Cagayan De Oro (CDO)

8. Cavite

9. Cebu*

10. Clark

11. Davao City

12. Dumaguete City

13. General Santos City

14. Iloilo City

15. Isabela* 

16. Laguna*

17. Leyte*

18. Naga City

19. Nueva Ecija*

20. Pampanga

21. Pangasinan*

22. Rizal

23. Tacloban City

24. Tagaytay City

25. Tagbilaran City

26. Tarlac

27. Tuguegarao

28. Zamboanga City*

If your area has asterisk (*) or not listed here, please call our customer support hotline +63287058988 (Mon-Sun, 9AM-6PM) or send us a message via Facebook messenger to inquire before placing your order.

Yes we do! Our couriers will deliver to the ward where possible or closest receptionist, if available. We cannot guarantee they will be delivered directly to patients or staff as each hospital have differing rules and protocol.

It’s important to include a ward and bed number if you’re sending to a hospital to give us the best chance of a successful delivery. Be sure to check they haven’t been discharged before ordering!

In saying this due to the COVID-19 situation and the constant changes we continue to find more and more hospitals are refusing to accept deliveries.

It can also be dependent on the driver’s discretion as they are entitled to refuse to deliver to hospitals too. We recommend sending to a residential address instead or confirming with the hospital that they are still accepting deliveries before you place your order.

Unfortunately, we are unable to deliver to PO boxes. We have our highest success rate when delivering to residential and business addresses. If your delivery is to an apartment / condominium we recommend you check first if someone will be home to accept the delivery.

In the event if the delivery details provided is incorrect (example: wrong address / contact / name) we cannot accept responsibility for the failed delivery. We will arrange to re-deliver on the next available time slot but a re-delivery fee will be incurred. To ensure the flower's condition and freshness, customer is require to update us the next course of action within 24 hours.

We offer a large variety of flowers and arrangements for many occasions. We always have numerous Daisies, Sunflowers, Gerberas, Roses, Carnations, Orchids and others in stock. 

Browse our flowers by occasions or even by collections to make sure you pick the right design for your loved one.

Great question! Here’s a few tips and tricks that you can try to keep your flowers living longer.

– Remove all lower leaves from flowers so they aren’t in the water

– Trim the stems regularly

– Change the water every other day

– Avoid direct sunlight and choose a draft-free area

– Add a tablespoon of sugar to the water. The sugar will help nourish the flowers and promote opening of the blooms

Feel free to our Care Instructions section for more information.

Flower Chimp flowers are all freshly designed and arranged, so on average they will last between 3-7 days provided that you follow our care instructions. Some flowers such as orchids will even last up to 2 weeks or even longer only if proper care is given to maintain its' freshness. Different flowers naturally have differing lifespans but we try to always include varieties that we’re sure will last the distance.

To know more about caring for your flowers, kindly have a look at our Care Instructions.

The flowers, fillers, and foliage in our bouquets come to us in different shapes, sizes, and stages of bloom. We are also committed to send only the fresh flowers to our customer, therefore the  specific varieties of flowers may differ based on availability. Our florists will always do their best to replicate the pictures seen on our website and social media. Rest assured that even if the bouquet you received is slightly different, it have been arranged with utmost care and attention.

All our flowers are made fresh daily and our florists take great pride in making sure all our bouquets / arrangements leave Flower Chimp looking as beautiful as possible. However, when they arrive to you they may appear a little droopy or squashed – never fear! They’ll just be a little thirsty. Trim the ends of the stems and fill your flower jar up with some water and after a good overnight drink they’ll perk right up!

In the event if you have any doubts or questions, please feel free to contact our Customer Service team.

Don’t worry! If you’ve noticed a few darker petals on the outer area of your roses these are known as ‘guard petals’ and can be safely removed before you put them in your vase. They may appear slightly brown or lighter in colour, this is completely normal! 

These are simply the roses clever little way of protecting the inner flower before it begins to bloom, and whilst they might not look very appealing they can easily be removed to reveal the beautiful rose. If you gently remove the outer 2-3 petals you’ll find the new and soft petals inside.

It is highly unlikely that this will happen but in an unfortunate case if this happens to you, get in touch with our Customer Support immediately by calling +63287058988 and our friendly Customer Service Team will help solve it and make it right.

To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered. If refund take place, the refund process will take 3-7 working days. 

We are always happy to answer the questions you might have about our service. You may call us at +63287058988 (Mon-Sun, 9 AM-6 PM), or send us an email anytime to info.ph@flowerchimp.com - we usually answer within an hour during business hours. Inquiries after business hours will be attended to by the next working day.

Our operating hours for Customer Support are:

Hotline: Monday - Sunday, 9:00 AM - 6:00 PM

Email & Chat: Monday - Sunday, 9:00 AM - 6:00 PM 

As a new customer, we warmly welcome you and present a special 10% discount. Simply use the code 'FCWELCOME10' during checkout to take advantage of this exclusive offer.
Moreover, we invite you to subscribe to our newsletter and connect with us on social media for regular updates on our promotional deals. You can locate us on Facebook and Instagram (@flowerchimp.ph).

How to redeem Flower Chimp coupons:

To take advantage of a Flower Chimp discount code, you have to fill in the code on the payment page (after you filled in all the required delivery information)

1. Choose your flower bouquet..
2. Hit Continue button. Fill out all of the required information - recipient's address, card message.
3. When you reach the PAYMENT page where you choose your preferred payment method - enter the Discount Code in discount code field to the right of the page. 
4. Click on "Apply" and the discount will be applied to your order and subsequently deduct the discount amount from your total.

Web view:  The discount field will be shown on the right side of the page.





Mobile view: Click on "Show order summary" to expand the discount code field page.